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Wednesday, April 17, 2019

Peace whie Flying - Opening Keynote

Even if mobile devices prove to be safe in the sky , from an interruption standpoint making them freely available during flights is a terrible idea, infringing on the rights of OTHER passengers:

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Sunday, April 14, 2019

A Promise More than Fulfilled - Opening Keynote

When it comes to selling and effective human relations, promise only what you can deliver and always deliver more than you promised. It's so easy to get into an over-promise situation and we've all grown so accustomed to the hype and over-salesmanship that abound in our society. Thus the person who under-promises and over-delivers, or promises accurately, quickly rises to the top.

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Tuesday, April 02, 2019

Ask to Gain Understanding - Opening Keynote

Trainer and mentor Don Thoren, CPAE, writes:  "Has someone said something and you weren’t sure what to say back? Seconds tick by and your mind screams, 'What do I say now?!' or 'Why did I say that?!'"

"My wife, Kathleen, taught me to say, with curiosity, 'Isn't that interesting' and then...STOP TALKING.

The beauty of this neutral comment is that it turns the conversation back to the other person and...
   * Gives you a chance to think.
   * Gives you an immediate response, but you haven't really said anything or expressed an opinion yet.
   * Gives you a chance to change the way you are listening from a JUDGE OF what was said to an INVESTIGATOR INTO what they meant."

Don says "It's best to ask questions to gain understanding when you are not sure how to respond. However, avoid the 'why' question, as it is often received as argumentative. Now, you have your best chance of feeling comfortable with what you say back."

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Friday, March 29, 2019

Uh-oh: Baggage Handling Theft - Opening Keynote

A reminder for all conference attendees who travel by plane...
Here's A good reason to have all carry on luggage, if at all possible -- hidden cameras reveal airport baggage handlers stealing from luggage. Otherwise, secure your checked luggage through shrink wrapping services or a good lock.

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Sunday, March 24, 2019

Diminish "Um" "Ya know" "Like" - Opening Keynote

Patrica Kitchen, writing in Newsday reported years back that some celebrities over-use filler language such as "likes," "umms," "ya knows," "I means." Britney Spears, was caught uttering 73 "likes" and "ya knows" in a five-minute video interview.

Rapper Eminem and golfer Michelle Wie, "used 15 'ya knows' and 'I means' in a one-minute interview. "

"A certain number of fillers are normal, but when speakers flip into overuse, they can come across as unfocused and unprepared," says Judy Cavallo, a speech-language pathologist and director of New York Speech Solutions, which evaluates and treats speech disorders. Her first step is to heighten awareness among clients, who are "usually shocked" when she plays back tape recordings of them speaking.

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Thursday, March 14, 2019

Wear and Tear in the Air - Opening Keynote

I was discussing with a flight attendant supervisor why air travel was so exhausting, even though we're just reading, napping, or eating while in flight. After covering the usual stress of delayed flights, cramped seats, and lack of fresh air, he said something I'd not heard before:

Airlines tell new flight attendants that, in terms of wear and tear on the body, one hour in the air is equal to three hours on the ground. The pressurized cabins squeeze our bodies, even though we can't consciously feel it. I don't know if this pans out scientifically, but it made sense to me. No wonder we can be tired after a cross-continent flight.

The noise factor on airplanes is much more important than we believe. Planes are very noisy. After a while, our conscious mind filters out the noise and we are no longer aware of how noisy it is. But our subconscious mind is still taking a beating. I've found that the simple act of using inexpensive ear plugs cuts the stress of air travel in half.

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Wednesday, March 06, 2019

Provide Doubles! - Opening Keynote

When distributing handout material for attendees, offer a second copy to everyone and, in a short note, invite them to share the information with someone who could benefit from it. Tell attendees that if the other party contacts me to run a program for them as a result of receiving my handouts, I will provide the original attendee with a gift of a coaching session or products. This generates new business contacts.

FYI, my other blogs:

* for the time-pressured: www.BreathingSpaceBlog.com

* for the oft-interrupted: www.interruptionmanagement.com

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