Managing Information and Comunication Overload
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Tuesday, May 22, 2018

Training Can Be too Speedy - Opening Keynote

A lot of technical training doesn’t work according to Techno Stress authors Larry Rosen, Ph.D and Michelle Weil, Ph.D. because the instructor is an eager and early adopter, talks too fast, pushes the buttons too quickly, and assumes people in the audience have any chance of following along. By some reports, as many as one-third of attendees feel more stressed about technology than before they started a course.

Even technology classes that meet for only a short time impose problems since the teacher is usually a very excited eager adopter. Most trainers are eager adopters, and they can’t resist showing you something by just reaching over and pressing keys for you. This does little good.

Eager adopters tend to be excited, amazed, eager, great, successful, relaxed, frustrated on occasion, but generally pleased.

Hesitant prove-it types are uncomfortable around technology, uncertain, awkward, sometimes eager, sometimes excited and amazed, often feel “dumb”, hesitant, upset, annoyed, frustrated and self-conscious.

Techno-stress is worse in the executive suits. Many managers feel that increasing technology will lead to loss of privacy, information inundation, erosion of face-to-face contact, the need to continually learn new skills, and the danger of being passed over for promotion because others coming up the ladder are more technologically savvy.

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Saturday, May 19, 2018

Useful Planning Lists - Opening Keynote

To-do lists are often the most critical component to planning. They keep meeting planners on track by serving as a constant reminder of what needs to be done and when it needs to be completed. Whether they’re on paper or on the screen of a phone, to-do lists keep you organized.

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Tuesday, May 08, 2018

Communication: Person-to-Person - Opening Keynote

Some meeting professionals fear that if they book speakers through a bureau they will lose the interpersonal contact that is so crucial for assuring success. As the client, however, you largely get to dictate what kind of relationship you want with both the bureau and the speaker.

For example, if you insist that the speaker call you directly on all matters related to the presentation, that the speaker stay in touch with you during the time leading up to the presentation, and that there be a full exchange of participant materials prior to the actual meeting date, all of this can be stipulated to the bureau representative.

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Saturday, April 28, 2018

Key Signs of Effectiveness - Opening Keynote

When a speaker is making a presentation to an audience there are three observable indicators of effectiveness:

1. Reaction -- How do audience members respond to the speaker while the presentation is in progress? What kind of feedback do they offer following the presentation? Were they informed, inspired, and entertained? Were they glad they attended?

2. Behavior -- What observable changes in behavior have taken place following the presentation? Can participants cite changes in their own behavior? Do they take steps to alleviate problem situations? Are they better able to perform their jobs as a result of something that they learned at the presentation?

3. Results -- Here's the ultimate payoff; what long-term changes have ensued as a result of what participants learned from the presentation? How have they been more effective at their jobs? How have they supported the overall goals of their organizations? Was the presentation sufficiently worthwhile such that they want to hear more from the same speaker?

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Thursday, April 19, 2018

When Humility is Invigorating - Opening Keynote

In light of outburst by athletes at one venue after another, I am reminded of a young man with humility. Returning home from a presentation at Wintergreen Resort in Virginia, my car blew a tire. The young auto parts staff person who sold me the tire, then walked around to behind the store where my car was parked and got all dirty and sweaty installing the tire. Afterward, he was embarrassed to accept my tip.

In this small town, on a cool August day, I knew then and there I had plenty for which to be thankful.

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Thursday, April 12, 2018

Is Your Audience Pooped? - Opening Keynote

Whether you plan meetings or speak at them, here's a long term development that you can't ignore:

Only 3% of professionals get eight hours of sleep every night of the working week. According to a Travelodge sleep study, company directors are the most sleep-deprived of all, with 8% getting under four hours of rest per night. The typical audience today is exhausted.

Travelodge's survey included more than 5,200 individuals from 30 different careers to discover more about how work affects rest. Those in the travel industry, such as cabin crew and pilots, found it hardest to get to sleep: 86% struggled with sleepless nights. Teachers were the most likely to stay awake because they were worrying about their work (39%).

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Monday, April 02, 2018

"Certified Meeting Professionals" - Opening Keynote

The Certified Meeting Professional (CMP) credential was developed to increase the professionalism of meeting professionals in any component or sector of the industry. The Professional Convention Management Association offers comprehensive information on the topic.

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