Managing Information and Comunication Overload
HomeWeekly Tip SheetBreathing Space ZineKeynote Speeches
Opening Keynote

Monday, September 19, 2016

Peaks, and Endings - Opening Keynote

Nobel-prize winning psychologist Daniel Kahneman has shown that recollection of past experiences is almost entirely determined by two things: 1) how the experience felt when it was at its peak and 2) how it felt when it ended.

When people evaluate past experience, they only recall two things: how it felt at the peak and whether it got better or worse at the end. As a result, a slight improvement, even an improvement from "intolerable" to "pretty bad," makes the whole experience seem better, and a bad ending makes everything seem worse. This "peak-end" rule is how we summarize the experience and then we rely on that summary to remember how the experience felt.

Labels: , , , , , ,




Links to this post:

Create a Link

<< Home

Jeff Davidson, MBA, CMC, Executive Director -- Breathing Space Institute  © 2014
3202 Ruffin Street -- Raleigh, NC 27607-4024
Telephone 919-932-1996   E-Mail Jeff
Myspace Counter